FAQs – Frequently Asked Questions

1. When will my order be shipped?
Orders are typically processed within 1–2 business days. You will receive a confirmation email with tracking details once your order has been shipped.

2. How long does delivery take?
Delivery times vary depending on your location.
UK orders: 2–5 business days

International orders: 5–12 business days
Please check our [Shipping Policy] for more information.

3. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package online.

4. Can I cancel or change my order?
Orders can only be cancelled or modified within the first 2 hours after placing them. After that, they are processed for shipment. Please contact us as soon as possible at info@ironwt.co.uk
.

5. What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original packaging. Return shipping is the responsibility of the customer unless the item is defective or incorrect. Please visit our [Returns & Refund Policy] for full details.

6. Do you offer exchanges?
Yes, we offer exchanges for defective or damaged items. For other cases, we recommend initiating a return and placing a new order.

7. What if I receive a damaged or wrong item?
Please contact us within 3 days of delivery with photos and a description of the issue. We’ll resolve it quickly by offering a replacement, exchange, or refund.

8. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, and Google Pay.

9. Do you ship internationally?
Yes, we offer international shipping to selected countries. Shipping rates and delivery times vary by destination.

10. How can I contact customer support?
You can reach us anytime at:
📧 info@ironwt.co.uk

We typically respond within 24 business hours.