Shipping & Return Policy
Returns
Customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may return the item within 30 days of delivery, provided it meets the return conditions outlined below:
To be eligible for a return:
- The item must be unused, undamaged, and in its original packaging with all accessories included.
- Returns that do not meet these criteria may be rejected or subject to a partial refund.
To initiate a return, please contact us at [your support email] with your order number and a brief explanation of the reason for return. Once approved, we will send you detailed return instructions and the return address.
📦 Please note: Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., a wrong or defective item).
Damaged or Incorrect Items
We take great care in packaging and dispatching all orders. However, in the rare event that you receive a damaged, defective, or incorrect product, please notify us within 3 business days of delivery.
To resolve the issue quickly, kindly email us with:
- Your order number
- A clear description of the issue
- Photographs showing the damage or incorrect item
Once reviewed, we will offer an appropriate resolution such as a replacement, exchange, or full refund. Our goal is to make it right and ensure your satisfaction.
Exchanges
We offer product exchanges only in the case of items that are defective or damaged during shipping.
To request an exchange:
- Email us with your order number, product name, and a description of the issue
- Once your request is approved, we will provide detailed instructions to proceed
⚠️ Please note: We do not offer exchanges due to color, size, or preference changes unless the product description was inaccurate. In such cases, we recommend returning the item and placing a new order.
Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- A refund will be issued to your original payment method within 5–7 business days
- Original shipping costs are non-refundable
- In some cases, a restocking fee may apply
💳 If you do not receive your refund within 10 business days after approval, please check with your bank or credit card provider. If the issue persists, feel free to contact us.